Question 1

What is Slow Glow Studio?

Accepted Answer

The Slow Glow Studio offers a high intensity, low impact full body workout. Our pilates-based program is meant for all levels and uses the safe training technique called Slow Resistance Training. It strengthens, tightens and tones the entire body, integrating traditional lengthening and stretching techniques.

Question 2

I am ready to start my first class. Do I need to start with a private lesson?

Accepted Answer

Unlike traditional Pilates, the XFORMER workout is taught in a small group class format and a private session is not required. Our skilled instructors are great at adjusting and modifying each class for all fitness levels. However, if you have back pain, painful joints, or a severe medical condition, we recommended you take a private first to assess your fitness level. If you have any concerns, please let us know and we can assess whether a private session is appropriate. Email us at info@studioslowburn.com if you have any questions.

Question 3

Why do we move so slowly?

Accepted Answer

It's in our name! Moving slowly through exercises is challenging. Removing momentum from each move
forces your slow-twitch (smaller muscle fibers) to activate. This helps you fatigue faster and allows you
to build muscles while burning fat. Think of your slow-twitch muscles as your endurance muscles, like
running a marathon, you maintain energy to complete the race!

Question 4

How early should I arrive to class?

Accepted Answer

If it is your first class, please arrive at least 10 minute prior your class’s start time. This will provide you
with ample time to get acclimated with the studio and the XFORMER. We take pride in giving you the
ultimate fitness experience and your safety is our # 1 priority. 
If it isn’t your first class, we recommend arriving at least 5 minutes before the start of class.

Question 5

What is the cancellation policy?

Accepted Answer

You may cancel a class anytime before 12 hours from the start of your session with no cancel fees and no lost
credits. If you cancel within 12 hours from the start of class, you will receive a $15 late cancellation fee. 
If you booked the class with a class credit, (an single class or use a class pack), you will also lose the credit that you used to book the class.

Question 6

What if I do not show up to a class?

Accepted Answer

If you do not show up to a class and/or do not late cancel the class, a $25 no show fee will be charged as
well as a loss of a credit if you book class using a credit. No exceptions!

Please try to late cancel when possible! It gives our instructors a chance to fill up your spot in the class that you are unable to attend.

Question 7

What if I arrive late?

Accepted Answer

While we recommend that you arrive 5 minutes before class starts, we understand that life happens and
will hold your spot for the first 5 minutes of class. However, if you arrive more than 5 minutes after class
has started, your spot may be given to standby client and the no-show policy will stand. Not only is this
to respect the atmosphere of the class that is currently in session, but it is also to ensure your safety.
Notify us as soon as you think something is up! If you are running more than 5 minutes late and do not
notify us, your spot will be forfeited to a waitlist or standby client.

Question 8

What happens if I need to switch my class?

Accepted Answer

If you need to switch your class (same day reservation only) you can email us at info@studioslowburn.com

Question 9

How does the waitlist work?

Accepted Answer

The waitlist allows you to reserve a spot in the waitlist if the class is full. If a spot opens up prior to the
12 hour cancellation window, you will automatically be added to the class and receive an email confirmation. You are
responsible for removing yourself from the waitlist if you find that you cannot attend the class. All of the
cancellation penalties apply if you are added to the class and do not show up for it.

If you are on the waitlist and decide to show up at the studio to see if a spot becomes available, you can
get onto a XFORMER if a spot is open. However, if a client with a reservation shows up within the first 5
minutes of class, then unfortunately you will not be able to stay in class.

Question 10

How far in advance can I book a class?

Accepted Answer

If you have a membership, you get access to book classes 14 days in advance!
If you are booking with a credit package or a single class credit, you can book your class 7 days in advance!

Question 11

How old do I have to be to take a class?

Accepted Answer

All clients must be 15 years of age.  Clients ages 15-17 require a signature from a parent or guardian in-
studio.

Question 12

Are there different class levels?

Accepted Answer

No, our classes are created for all fitness levels. That being said, all instructors provide modifications and
advancements throughout every class. If you have a injury, please let the instructor know before the
start of class so that they can ensure that the correct modifications are given to keep you safe.

Question 13

Can I take class if I am pregnant?

Accepted Answer

If you have been working out at Slow Burn before becoming pregnant, you can continue to do so as long as
you are comfortable and have been cleared by your doctor! Be sure to let us know so that instructor
may provide modifications for you throughout your session.

**Doctors do not advise that you try a new workout while pregnant. For that reason, we do not allow
first-time clients who are pregnant, unless you have taken a similar method of Pilates. If you are
pregnant and have NEVER taken class at Slow Burn prior to becoming pregnant, we kindly ask that you
wait to take your first session with us until you are no longer pregnant. Safety First!

Question 14

How do I create an account?

Accepted Answer

Download our app!

The app will allow you to schedule classes, manage your account and much more.
Click here for Apple
Click here for Android
Due to our cancellation/no-show policy, we do require that all clients have a valid credit card on
their account. To add or update your credit card information, simply login to your account!

Question 15

What if my credits are about to expire?

Accepted Answer

As long as you let us know prior to your expiration date, we are happy to extend out any individual
classes or credit packages. However, our hands are tied once the credits have expired as we do not have
access to previously expired credits.

Question 16

How often should I come to the studio to see and feel results?

Accepted Answer

Our workout is designed to work your body until you reach muscle fatigue. Depending on your own
personal fitness level and the intensity of your workout, you will need more or less time to recover. We
recommend 2-3 times a week to allow your body proper recovery time, but some clients love the
workout so much that they come in as many as 4 times a week! Always listen to your body and find a
routine that is best for you. Remember to always take recovery days!

Question 17

What if I need to cancel my membership?

Accepted Answer

Should you need to cancel a Monthly Membership, please email us at info@studioslowburn.com 
30 days before the renewal date. Every membership has a 3 month commitment so cancellations can only be made once the 3 month commitment has been fulfilled.

Monthly memberships automatically renew. Please email us if you do not plan on renewing your membership (once your 3 month commitment has passed.) The One Year Unlimited membership is a one-time payment and does not automatically renew.

Question 18

How do I book a private?

Accepted Answer

Email us at info@studioslowburn.com requesting a private and give us some information about why you are
interested in a private. From there, we will schedule your private session, please note that we have
limited availability when it comes to scheduling privates.

Question 19

Can I freeze my membership?

Accepted Answer

Memberships can be placed on a temporary freeze. If you need to freeze a membership, the a minimum time required for a freeze it is 4 weeks. For injury, maternity leave or long term illness, please email us. We will do our best to accommodate you. Please email the studio info@studioslowburn.com .

Frequently Asked Questions